Terms of Service

1. Acceptance of Terms

By accessing and using the website bjhongchangyuan.com, our mobile applications, and the services provided by Beijing Hongchangyuan Travel Service Co., Ltd. ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

We provide the following services:

• Travel project planning and consulting services
• Passenger ticket agency services (airline, train, bus tickets)
• Hotel booking services
• Conference and exhibition organization services
• Corporate team building planning and execution
• Cultural exchange activity organization
• Scenic area management services
• Business information consulting services
• Marketing planning services
• Handicrafts and daily necessities retail
• Private exit/entry intermediary services (excluding overseas employment)
• Hotel management services
• Car rental services
• Advertising design, agency, and publishing services
• Mobile application services for travel management

3. User Accounts

3.1 To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Booking and Reservations

4.1 When you make a booking through our services:

• You agree to provide accurate passenger information
• You are responsible for verifying all booking details
• You acknowledge that booking confirmation constitutes a binding agreement
• Prices are subject to change until booking is confirmed

4.2 Cancellation and Refund Policy:

• Cancellation policies vary by service provider and booking type
• Refund requests must be submitted in writing
• Processing fees may apply to cancellations
• Refund timelines depend on payment method and provider policies

5. Payment Terms

5.1 Payment Methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with credit card functionality
• PayPal and other third-party payment platforms
• Bank transfers (for corporate accounts)

5.2 Payment Security:

• All payment transactions are encrypted and secure
• We do not store complete credit card information
• Third-party payment processors handle payment data

6. Mobile Application Terms

6.1 App License

We grant you a limited, non-exclusive, non-transferable license to use our mobile applications solely for personal, non-commercial purposes. You agree not to reverse engineer, decompile, or disassemble the application.

6.2 App Updates

We may update our applications from time to time. You may need to download updates to continue using the app. You acknowledge that we are not obligated to provide updates or support for older versions.

6.3 App Store Requirements

Google Play Store:

• Our apps comply with Google Play Developer Distribution Agreement
• Apps are rated according to Google Play's content rating system
• Apps include in-app purchases and advertisements as described
• Age restrictions follow app content ratings (Everyone, Low Maturity, Medium Maturity)

Apple App Store:

• Our apps comply with Apple's App Store Review Guidelines
• Apps are rated 4+ or 12+ based on content
• In-app purchases and subscriptions follow Apple guidelines
• App Tracking Transparency requirements are implemented

6.4 Advertising in Mobile Apps

Our mobile applications include advertisements from third-party ad networks. By using our apps, you agree to the following:

• Splash Ads: Full-screen ads may display when opening the app
• Rewarded Video Ads: You may watch ads to receive in-app rewards or benefits
• Interstitial Ads: Full-screen ads may appear during natural app transitions
• Banner Ads: Persistent banner advertisements may display in-app
• Native Ads: Advertisements styled to match app content may appear

Ad frequency and placement are controlled by our advertising partners and may vary. You can manage ad preferences through your device settings and app permissions.

7. User Conduct

You agree not to:

• Violate any laws, regulations, or third-party rights
• Use our services for fraudulent or illegal purposes
• Submit false, misleading, or inaccurate information
• Interfere with the operation of our website or apps
• Attempt unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Collect user information without consent
• Resell or commercialize our services without authorization

8. Intellectual Property

All content on our website and in our applications, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Beijing Hongchangyuan Travel Service Co., Ltd. or its content suppliers and is protected by international copyright laws.

9. Third-Party Links and Services

Our services may contain links to third-party websites, services, or applications. We are not responsible for the content, accuracy, or opinions expressed on such third-party sites. Your use of third-party sites is at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages resulting from third-party actions or force majeure events
• Any errors, inaccuracies, or omissions in content or services

11. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that our website, apps, or services will be uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue services at any time.

12. Indemnification

You agree to indemnify, defend, and hold harmless Beijing Hongchangyuan Travel Service Co., Ltd., its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your use of our services or violation of these Terms.

13. Age Restrictions

Our services are subject to the following age restrictions:

• General: Users must be 18 years or older
• European Economic Area: Users must be 16 years or older
• United States (COPPA): Users under 13 require parental consent
• Mobile Apps: Age ratings vary; parents should review app content ratings

14. Geographic Restrictions

Our services may be subject to export controls and sanctions regulations. You represent that:

• You are not located in a sanctioned jurisdiction
• You are not on any restricted party lists
• Your use of services complies with applicable laws

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Beijing, China.

16. Dispute Resolution

16.1 Informal Resolution:

Before initiating any formal dispute resolution, you agree to first contact us at support@bjhongchangyuan.com to attempt to resolve any dispute informally.

16.2 Arbitration:

For users outside the European Union, any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission.

16.3 Class Action Waiver:

You agree that any arbitration or proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal data. Our privacy practices comply with:

• China's Personal Information Protection Law (PIPL)
• European Union General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Children's Online Privacy Protection Act (COPPA)

18. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Beijing Hongchangyuan Travel Service Co., Ltd. regarding your use of our services.

21. Contact Information

If you have any questions about these Terms of Service, please contact us: